Registering & Placing an Order

Ordering from Spring Garden is easy. We offer our customers 4 easy ways to order:

How to Place an Order Online

During the order process, you will be asked to register and create you own personal Spring Garden password. Follow the steps below when placing an order.

1. If you already know the items you want and have the catalog item number, use our Quick Order service located in the left hand navigation bar. Proceed to step 3.



2. To find the items you want to order, you can use any one of our search functions. You can search for specific plant items or by plant categories and types. When you find an item you’d like to order, click on the Buy Now button. If you want more information on a product or detailed pricing, click the More Info button. Once you’ve placed an item in your basket, you can Continue Shopping or Continue to Checkout. You can access your Shopping Cart at any time by clicking on Go To Cart at the top of any page on our web site.



3. When you have all of the items you want to order in your Shopping Cart, click the Continue to Checkout button. If you received a special offer or discount that isn’t reflected in your Shopping Cart, please enter the Account and/or Keycode number you received with the special offer and click Update. Your special offer will then show in the Shopping Cart.



4. Enter your email address. This step is required for both new and existing customers.
   
   If you are a new customer to Spring Garden and have never ordered on our web site or received a catalog from us click the Go! button next to “I am a new customer to this website.” You will then be asked to enter your mailing and billing information and your account password. Press Continue to go to the final stage of checkout.
   
   If you have previously ordered on our site, enter your password under “I have already registered” and click the Go! button. If you have forgotten your password, click on the Forgot your password? link.
   
   If you have received a current catalog or mailing from us, but have never ordered on our web site, enter the account number from your current catalog or mailing and your zip code under “I received a catalog or mailing.” and click the Go! button.



5. On the Complete Your Order screen, the items you ordered are displayed in the right hand column. If you need to make any changes to your order, click on Revise Order. This will take you back to your shopping cart. Here you can make any additions or deletions.
   
   On this screen, you can also make changes to the billing and shipping address or add a note for our Customer Service department.



6. Once you've verified your order information, enter your credit card type, number and expiration date. Then click the Submit Order button at the bottom of the page to complete your order. Click the button once--double-clicking may result in duplicate orders.



7. Your order has been processed! You’ll receive an e-mail confirmation that your order was placed within 24 hours.

Order by Phone

Call 800-917-2852, Monday – Friday, 8:00 a.m. to 9:00 p.m. ET; Saturday 8:00 a.m. to 6:00 p.m. ET, to speak with one of our friendly Customer Service Representatives.

Order by Fax

Fill out the catalog order form and fax it to us at 1-800-898-2851, 24 hours a day, 7 days a week.

Order by Mail

You may also mail your order to us in the envelope provided with the catalog. If you don’t have a catalog envelope, mail your order to:

Spring Garden
9353, Graham Road
West Lorne, Ontario N0L 2P0

Forms of Payment

Spring Garden accepts the following credit cards:

• Visa
• MasterCard

Your credit card account will be charged at the time of placing your order.
Click here for shipping information.

If you choose to mail your order to us, you can also pay with a check or money order. Deferred billing is no longer available. We apologize for any inconvenience.

Have another question? Return to the Customer Service Help page or send an e-mail directly to Customer Service.